Please mention the word **SMILE** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Flex is building a finance super app for premium business owners â reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.
Flex is a fully remote company and this role can be performed from anywhere.
The Role
We are looking for product owners who are excited to be part of our early story and help us build a category leading company. You will learn quickly, reflect on "the way the world should work", own outcomes, and drive the creation of financial products and experiences to help our customers reach their full potential. You should have a strong sense of ownership and enjoy taking projects from inception to release. As an early employee, youâll be working with a nimble team of committed and talented employees and having a large, long-term impact on Flex products and culture.
We are open to candidates from Canada, Mexico, the United States, Brazil and Colombia.
\n- Develop and own full end to end suite of payment rails, systems, and customer facing experiences across products.
- Drive the enhancement of financial services and products, including mobile apps, online account management tools, and virtual payment solutions. Continuously improve the user experience and add features to meet changing customer needs.
- Collaborate with internal stakeholders to identify opportunities within the organization's operational processes. Develop internal financial solutions, such as automated reporting tools, data analytics platforms, and workflow optimization systems, to increase efficiency and streamline operations.
- Work closely with compliance and legal to ensure that all products adhere to relevant financial regulations and industry standards. Mitigate potential risks through robust product design and implementation. Stay up-to-date with changes in industry regulations and security protocols.
- Conduct user research and market analysis to understand customer preferences, pain points, and emerging trends. Utilize these insights to inform product development decisions.
- Partner with engineering throughout the development lifecycle. Provide clear and detailed product requirements, prioritize features, and ensure the timely delivery of high-quality solutions. Implement necessary measures to safeguard customer data and ensure compliance with relevant laws.
- Utilize data analytics and performance metrics to assess product performance, identify areas for improvement, and make data-driven decisions to optimize products.
- Work closely with customer support teams to address customer inquiries, feedback, and issues related to products. Continuously strive to improve customer satisfaction and retention.
- Develop and communicate a clear product roadmap and strategy. Align the product vision with the Flex's overall objectives.
- Can run sprints.
- Extremely high trajectory and horsepower. Flex is a place for people who want to own outcomes.
- Proven experience as a Product Owner or similar role at a startup with a focus on financial products. We bring SaaS platform principles to traditional FinTech.
- A background in payments, stablecoins, forms of money movement, banking, etc. strongly considered, but not required.
- Solid knowledge of credit risk assessment, lending processes, and banking operations a nice to have.
- Familiarity with compliance standards, regulations, and security protocols relevant to the credit and banking sectors a nice to have. Willingness to become an expert is a must.
- Excellent communication, translation, collaboration, and stakeholder management skills.
- Analytical mindset with the ability to leverage data and market insights to inform product decisions.
- Proficiency in using product management tools and platforms to manage the product backlog and track progress.
- Passion for innovation, customer-centricity, and continuous improvement in product development.
- A visionary founding team with elite backgrounds and substantial industry experience.
- A substantial Series B round, providing ample growth and opportunities. You're still an early employee. Today is still day 1.
- A culture that supports remote work and values connection through semi-annual offsites.
- Support from leading Silicon Valley venture capitalists and industry insiders.
- An attractive compensation package, including comprehensive benefits and perks.
Interested? We'd love to hear from you
At Flex, we value passion, determination, and honesty. Even if you don't fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success.
Why Join Us
Flex is growing quickly â youâll help shape the direction of a product and company with real momentum.
Weâre well-capitalized with strong backing and a clear long-term vision.
Youâll work with a sharp, driven team that values autonomy, clarity, and quality.
Join ambitious builders who care deeply about winning together â and having fun while doing it.
Annual team on-sites. From Bogota to Mexico City, the entire Flex team gets together once a year to align and build camaraderie.
Please mention the word **CONSUMMATE** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
About Us
Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments â all in one place, all under their own brand.
We're proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers page for more about working at Circle.
About the role
There are over 12,000 paying communities powered by Circle, and that number is growing rapidly month over month. Our highest-tier offering, Circle Plus, is scaling especially quickly. Circle Plus customers launch fully branded mobile apps alongside their communities, and as a result, they receive a higher-touch level of service and partnership from our team.
As a Customer Success Manager for Circle Plus, you'll serve as the primary point of contact for some of our most strategic customers, partnerin
Please mention the word **GLOWING** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We donât just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and success teams.
The Core Mission
You will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.
\n-
Deeply Curious: You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the âwhyâ behind a technical friction point or a churn trend until the logic is clear. Youâre in front of the customer with your teams, asking questions, gathering insights and identifying opportunities.
-
Scientifically Minded: You view the customer journey through a lens of granular data. Your decisions are backed by health scores, capacity modeling, and usage patterns rather than "gut feel".
-
A Standard-Bearer & Coach: You hold yourself to a high bar and expect the same from your team. You believe that "good enough" is the enemy of world-class. You mentor your team to achieve excellence, blending high empathy with high accountability.
-
A Product Aficionado: You have a passion for the product's capabilities. You act as a bridge between the customer and Engineering/Product, translating complex pain points into an indispensable roadmap.
-
AI-Forward: You look for ways to augment human talent with technology. You prioritize building a foundation where AI handles the routine so your team can focus on the complex.
Architect the Customer Engine for Trust-driven Strategic Revenue Growth
-
Refine the Customer Success, Global Technical Support, and Account Management team for scale.
-
Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.
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Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.
-
Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer.
-
Lead our revenue-oriented expansion teams by focusing on customer trust and experience.
-
Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.
-
Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.
Drive Data-Centered Retention
-
Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest.
-
Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.
-
Improve overall onboarding experience and long term retention
Product & Technical Advocacy
-
Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights.
-
Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.
High-Performance Leadership
-
Manage five direct reports and a 100+ person global footprint.
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Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.
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Proven Scale: Significant experience leading both Technical Support, Account Management and Customer Success teams across SMB, Commercial and Enterprise segments in a fast-growing SaaS environment.
-
Global Expertise: Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).
-
Analytical Rigor: Proficiency in using data to drive capacity planning, health scoring, and operational efficiency.
-
Data Excellence: History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as well as refining individual KPIs for the entire global team and upleveling operational frameworks.
-
Ability to Travel: This role travels approx 30% of the time to customer sites as well as to leadership and team meetings. Travel is both domestic and international.
#LI-KF1
Where youâll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! Youâll work with amazing talent across each department who are passionate about our mission. Weâre out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. Youâll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to âBuild Connections.â To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
#LI-Remote #BI-Remote
Please mention the word **ADVANTAGE** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Flex is building a finance super app for premium business owners â reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.
Flex is a fully remote company and this role can be performed from anywhere.
The Role
We are looking for product owners who are excited to be part of our early story and help us build a category leading company. You will learn quickly, reflect on "the way the world should work", own outcomes, and drive the creation of financial products and experiences to help our customers reach their full potential. You should have a strong sense of ownership and enjoy taking projects from inception to release. As an early employee, youâll be working with a nimble team of committed and talented employees and having a large, long-term impact on Flex products and culture.
We are open to candidates from Canada, Mexico, the United States, Brazil and Colombia.
\n- Develop and own full end to end suite of payment rails, systems, and customer facing experiences across products.
- Drive the enhancement of financial services and products, including mobile apps, online account management tools, and virtual payment solutions. Continuously improve the user experience and add features to meet changing customer needs.
- Collaborate with internal stakeholders to identify opportunities within the organization's operational processes. Develop internal financial solutions, such as automated reporting tools, data analytics platforms, and workflow optimization systems, to increase efficiency and streamline operations.
- Work closely with compliance and legal to ensure that all products adhere to relevant financial regulations and industry standards. Mitigate potential risks through robust product design and implementation. Stay up-to-date with changes in industry regulations and security protocols.
- Conduct user research and market analysis to understand customer preferences, pain points, and emerging trends. Utilize these insights to inform product development decisions.
- Partner with engineering throughout the development lifecycle. Provide clear and detailed product requirements, prioritize features, and ensure the timely delivery of high-quality solutions. Implement necessary measures to safeguard customer data and ensure compliance with relevant laws.
- Utilize data analytics and performance metrics to assess product performance, identify areas for improvement, and make data-driven decisions to optimize products.
- Work closely with customer support teams to address customer inquiries, feedback, and issues related to products. Continuously strive to improve customer satisfaction and retention.
- Develop and communicate a clear product roadmap and strategy. Align the product vision with the Flex's overall objectives.
- Can run sprints.
- Extremely high trajectory and horsepower. Flex is a place for people who want to own outcomes.
- Proven experience as a Product Owner or similar role at a startup with a focus on financial products. We bring SaaS platform principles to traditional FinTech.
- A background in payments, stablecoins, forms of money movement, banking, etc. strongly considered, but not required.
- Solid knowledge of credit risk assessment, lending processes, and banking operations a nice to have.
- Familiarity with compliance standards, regulations, and security protocols relevant to the credit and banking sectors a nice to have. Willingness to become an expert is a must.
- Excellent communication, translation, collaboration, and stakeholder management skills.
- Analytical mindset with the ability to leverage data and market insights to inform product decisions.
- Proficiency in using product management tools and platforms to manage the product backlog and track progress.
- Passion for innovation, customer-centricity, and continuous improvement in product development.
- A visionary founding team with elite backgrounds and substantial industry experience.
- A substantial Series B round, providing ample growth and opportunities. You're still an early employee. Today is still day 1.
- A culture that supports remote work and values connection through semi-annual offsites.
- Support from leading Silicon Valley venture capitalists and industry insiders.
- An attractive compensation package, including comprehensive benefits and perks.
Interested? We'd love to hear from you
At Flex, we value passion, determination, and honesty. Even if you don't fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success.
Why Join Us
Flex is growing quickly â youâll help shape the direction of a product and company with real momentum.
Weâre well-capitalized with strong backing and a clear long-term vision.
Youâll work with a sharp, driven team that values autonomy, clarity, and quality.
Join ambitious builders who care deeply about winning together â and having fun while doing it.
Annual team on-sites. From Bogota to Mexico City, the entire Flex team gets together once a year to align and build camaraderie.
Please mention the word **CONSUMMATE** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
About Us
Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments â all in one place, all under their own brand.
We're proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers page for more about working at Circle.
About the role
There are over 12,000 paying communities powered by Circle, and that number is growing rapidly month over month. Our highest-tier offering, Circle Plus, is scaling especially quickly. Circle Plus customers launch fully branded mobile apps alongside their communities, and as a result, they receive a higher-touch level of service and partnership from our team.
As a Customer Success Manager for Circle Plus, you'll serve as the primary point of contact for some of our most strategic customers, partnerin
Please mention the word **GLOWING** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Please mention the word **SMILE** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
🇲🇽 Trabajos remotos de Customer Success desde México: panorama 2026
El mercado de trabajos remotos de Customer Success para profesionales en México creció de manera sostenida desde 2020 y hoy es una de las vías más concretas para cobrar en USD desde Ciudad de México, Guadalajara o cualquier ciudad del país. El rango salarial típico está en $2,000 - $5,000 USD/mes, varias veces por encima del salario equivalente en el mercado local. Empresas como HubSpot, Toptal, Crossover, Automattic contratan regularmente perfiles de Customer Success desde México, ya sea bajo modalidad contractor o empleado a través de plataformas como Deel o Remote.com. El stack que más se demanda combina Customer Success con Communication, Saas, Account Management. Desde el lado operativo, los métodos más usados para cobrar son Wise, Deel, Payoneer, y la zona horaria de México (GMT-6) ofrece un overlap natural con la costa este de Estados Unidos y horarios europeos de mañana, lo que la convierte en una de las regiones más atractivas para empresas USA y EU que quieren contratar talento nearshore. Para profesionales que recién arrancan en remoto, lo más rentable suele ser empezar con agencias como Toptal o Crossover (filtros técnicos exigentes pero contratos estables) y después migrar a un rol full-time en una empresa producto. Esta página actualiza diariamente las ofertas activas de Customer Success disponibles para México, filtradas para que solo veas roles 100% remotos compatibles con tu ubicación.
Salario
$2,000 - $5,000 USD/mes
Zona horaria
GMT-6
Posiciones
7
Pago
USD (cobro internacional)
Cuánto cobra un Customer Success remoto en México según seniority
Rangos estimados en USD/mes. En México estos montos suelen ser 2x a 4x un salario local equivalente, dependiendo del régimen fiscal.
| Nivel | Experiencia | Rango USD/mes |
|---|---|---|
| Junior | 0-2 años | $2,000 - $2,750 |
| Semi-Senior | 2-4 años | $2,600 - $3,650 |
| Senior | 4-7 años | $3,500 - $4,550 |
| Lead/Staff | 7+ años | $4,250 - $5,000 |
Cómo cobrar como Customer Success desde México
Métodos de cobro más usados
- Wise
- Deel
- Payoneer
- Stripe Atlas
Régimen fiscal
Te das de alta en el RFC bajo Régimen Simplificado de Confianza (RESICO) o Plataformas Tecnológicas. Pagos de servicios al exterior pueden ser tasa 0% IVA.