English speakers welcome — this role requires strong written English. LATAM-wide hire: Colombia, Mexico, Argentina, Peru, Venezuela, Ecuador, etc. are all welcome.
ABOUT ADVANCED.gg
ADVANCED.gg is a fast-growing US DTC supplement brand making energy and focus products for the internet culture community — streamers, content creators, YouTubers, gamers, gym-goers, students, late-night workers, teachers, and anyone who needs to perform under pressure. We ship from Minneapolis and have a strong community across Discord, Instagram, TikTok, and X.
We're hiring our first Customer Support Specialist — a full-time remote contractor based anywhere in Latin America to own customer experience end-to-end.
WHAT YOU'LL DO
- Respond to ~50-80 customer emails and live chats per day in Gorgias
- - Manage Shopify orders: refunds, replacements, lost packages, subscription edits
- - Reply to DMs, comments, and reviews on Instagram, TikTok, X, and Discord
- - Process returns and coordinate with our Minnesota warehouse team
- - Build a macro library in Gorgias and document SOPs in Notion
SCHEDULE
9 AM to 5 PM US Central Time, Monday to Friday + 4 hours Saturday morning. US holidays off plus flexible local holidays.
PAY
$1,000 to $1,200 USD/month (DOE), paid monthly via Wise or Payoneer. $250 equipment stipend. 1 week of paid time off unlocked every 6 months (2 weeks PTO per year).
REQUIREMENTS
- Strong written English (casual, warm, internet-fluent — not corporate)
- - 1+ year of customer support experience for a US/UK/AU brand
- - Reliable internet (25+ Mbps), quiet workspace
- - Past US-timezone work for international clients
- - Independent contractor setup
NICE TO HAVE
- Gorgias, Zendesk, or similar helpdesk
- - Supplement, creator-economy, fitness, or gaming-adjacent brand experience
- - Native Spanish (for US Hispanic + Mexico customer growth)
- - Discord community management
This is the founding CS hire — real growth path to CS lead. Direct work with the founder.
HOW TO APPLY
Email eric@advanced.gg with subject line "ADVANCED CS - [Your Country]" and include answers to these four screening questions. We auto-reject applications that skip them.
- A customer DMs us on Instagram: "yo this stuff actually works lol my k/d went up but my order said delivered and i didn't get it 😭 wtf do i do." Write your reply.
- Describe the most difficult customer situation you've personally handled. What was the issue, what did you do, and what was the outcome? (4-6 sentences with specifics.)
- Our schedule is 9 AM – 5 PM US Central Time, Mon-Fri. What time is that in your country? Have you worked US business hours for a US client before, and for how long?
- Visit our Instagram (@ADVANCED.gg) and share one thing you'd change about how we respond to comments or DMs.
- Optional bonus: ¿Hablas español como nativo? Si sí, escribe una respuesta breve a este DM en español: "hola compré las gomitas y ya pasó una semana y nada, me ayudas?"
📌 Rol: Customer Success Manager
🌎 Ubicación: Remoto (Venezuela, Colombia, México, El Salvador, Nicaragua, Perú)
💼 Tipo de Contrato: Full Time
🕒 Horario: Lunes a Viernes, 7:00 AM – 4:00 PM EST
📋 Descripción General
La empresa busca un/a Customer Success Manager para coordinar proyectos desde el cierre de venta hasta la entrega final. El rol se enfoca en comunicación con clientes, seguimiento de proyectos, coordinación de documentación y cumplimiento de timelines de producción e instalación.
📋 Responsabilidades Principales
• Guiar clientes durante todo el ciclo del proyecto post-venta.
• Recopilar y organizar documentación, aprobaciones y materiales requeridos.
• Gestionar permisos y seguimiento de aprobaciones.
• Coordinar timelines de producción e instalación.
• Ser el principal punto de contacto para clientes y resolución de problemas.
• Monitorear avance de proyectos y asegurar cumplimiento de deadlines.
• Confirmar finalización de proyectos y apoyar cierre administrativo y pagos.
🎯 Requisitos
• Inglés avanzado escrito y verbal.
• Experiencia manejando múltiples proyectos y deadlines.
• Excelentes habilidades de organización y seguimiento.
• Experiencia client-facing y manejo de expectativas.
• Perfil resolutivo, orientado al detalle y trabajo en equipo.
• Experiencia con CRM o herramientas de project management.
• Capacidad de interpretar planes, dibujos o especificaciones básicas.
➕ Plus
• Familiaridad con permitting processes o workflows de construcción.
• Conocimiento de signage, fabricación o instalación.
🏖️ Beneficios
• Trabajo 100% remoto.
• Colaboración estable y a largo plazo.
• Entrenamiento y onboarding.
• Oportunidad de crecimiento profesional.
• Cultura de trabajo colaborativa e internacional.