Customer success with purpose: protect retention, fuel growth, and drive real impact in higher education.

In this role, you'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. That means helping partners get real value from our growing assessment suite, including Casper, our flagship situational judgment test that helps programs see the whole applicant beyond grades and GPAs, and Video Interviews, our newest tool that gives programs deeper, more authentic applicant insight at scale, as we expand what we offer and deepen how partners use it.

You'll be joining at a natural inflection point for the team. As we've grown, so has the complexity of what great Customer Success looks like at Acuity, and we're maturing the function to match. That means more structure, more proactive motion, and a sharper focus on value, risk, and expansion. Not just maintaining relationships, but understanding what's actually happening in an account and taking action to move things forward.

The work also has stakes beyond the product. The programs you support are making important decisions about who to admit and how to support students. That impact ripples outward in ways most CS roles don't.

This is a fully remote role open to candidates based anywhere in Canada.

Some things are already in place. You'll inherit a portfolio of established partner relationships, a product with real credibility in the market, and a team that cares deeply about the work and the people they serve.

Some things are still being built. Playbooks are maturing. Processes are being defined. The way we manage account health, structure renewals, and approach expansion is getting sharper, and you'll be part of making that happen.

That balance is intentional. This isn't a role where everything is figured out, and you're slotting into a fixed system. It's a role where your judgment, initiative, and ownership will shape how things work, not just for your portfolio, but for the team.

If you need a fully defined playbook before you can operate effectively, this will be a hard fit. If you're energized by building structure where it doesn't yet exist and seeing the results of that work, you'll find a lot of room to make an impact here.

You'll own a portfolio of partners in higher education with a focus on French-speaking programs, primarily in medicine, nursing, and allied health. Your accountability is to the outcomes of that portfolio: retention, health, and growth.

That means:

• Leading renewal conversations and ensuring partners continue to see value in the product year over year
• Identifying expansion opportunities and guiding partners toward new tools that support their goals
• Managing account health proactively, not just responding to problems, but sensing risk before it becomes churn

Supporting French-speaking programs isn't just about language. It's about understanding the culture, context, and pressures that shape how they work. You'll build the kind of relationships where partners call you first, refer you to peers, and feel genuinely understood.

Your partners will tell you things that matter to the business, about the product, the market, what's working, and what isn't. You'll make sure that intelligence reaches Product, Sales, and Engineering in a form that's useful and actionable.

We're evolving. You'll help shape playbooks, share what you're learning, and contribute to how Customer Success at Acuity gets better over time.

• You're fully ramped, with renewal readiness in place and retention metrics on track across your portfolio
• Expansion conversations are embedded in your renewal motion, with upsell opportunities surfaced and pilots guided into paid adoption
• Partners in your portfolio feel genuinely understood and supported; you're hearing referrals and trust signals back
• You're recognized internally as a clear advocate for French-speaking partners, with your insights actively shaping product and GTM conversations
• You're contributing to the team, not just working alongside it

This role is built for someone who takes ownership, moves with urgency, and doesn't wait for perfect conditions to act.

You'll likely thrive here if:

• You take full ownership of outcomes, not just tasks. When something needs to happen, you drive it, and you stay engaged until there's a clear result.
• You're genuinely curious about your partners. You go beyond what's being said to understand what's really going on, and you act on what you find.
• You're comfortable in ambiguity. You've worked in environments where things weren't fully defined and found ways to move forward, communicate clearly, and keep the partner experience from suffering.
• You communicate directly and constructively. You have real examples of resetting expectations, pushing back on unrealistic asks, and delivering difficult news in a way that kept trust intact.
• You connect signals to decisions. When something changes in an account, you don't just notice it; you interpret it, form a point of view, and act on it.
• You talk about your work in terms of partner outcomes. Not just what you did, but what it meant for them and why it mattered.

This role probably isn't the right fit if:

• You tend to describe activity without reflecting on what it meant or what you learned from it.
• You default to escalating or waiting for direction when things are unclear, rather than forming a point of view and moving forward.
• You rely on a fully defined process or complete data before you feel ready to act.
• Your instinct in difficult conversations is to smooth things over rather than address them directly.
• You prefer a stable, predictable environment where the scope and expectations are well established.

You've done this kind of work before, whether in customer success, account management, sales, consulting, or implementation, in a high-growth SaaS or professional services environment. What matters most is what you've seen and done, not how long you've been doing it.

• You've directly owned a portfolio of customers, at least 10 at a time, in a medium or high-touch motion. 
• You've been accountable for retention and growth outcomes, not just activity. You've managed renewals, expansion conversations, and customer health in a meaningful way.
• You've operated with autonomy in a remote environment, without needing to be managed closely to stay effective.
• You're fluent in French and English, genuinely bilingual, not conversational. You've supported French-speaking clients and understand that serving this market is about culture and context, not just translation.
• You've worked with a CRM and/or Customer Success platform. Salesforce and ChurnZero experience is a plus.
• You're available to support customers across North American time zones and can travel to conferences or visit partners at least once per quarter.

• Fair, transparent salary. The hiring salary for this role is $80,000–$85,000 CAD base, plus a $10,000 variable component tied to retention outcomes. The final offer will reflect experience, scope, market alignment, and internal equity.
• Learning that grows with you. A $3,000 annual learning budget to invest in your development.
• Shared success. Access to employee stock options, so you share in the value you help create.
• Remote-first work. Fully remote within Canada, with up to six weeks per year to work internationally.
• Time to rest and reset. Self-directed vacation (most teammates take 4–6 weeks annually), monthly Acuity Days (a collective Friday off), plus a two-week company-wide closure each December.
• Comprehensive care. Health benefits from day one for you and your dependents.
• Future-focused support. A 2% GRSP matching program to help you plan ahead.
• Support for growing families. A 16-week parental leave top-up beyond EI, available to all parents.

We review every application carefully, looking for people who are caring, curious, driven, and resilient. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you'll receive equal consideration.

We don't use AI to evaluate applications, though you may be automatically screened out if you don't meet baseline requirements (e.g. Canadian residency and valid work authorization). In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans.

Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.

Steps in the Process

Our hiring process typically takes 2–4 weeks from initial conversation to final decision.

• Application Review. A real person reviews your application for potential fit.
• Intro Chat. An informal conversation with our recruiter to explore your career path, goals, and what you're looking for, while giving you a chance to learn about Acuity Insights.
• Hiring Manager Conversation. A deeper dive into your customer success experience and approach with the leader who is hiring for this role.
• Team Conversations. You'll meet 1:1 with future teammates to assess alignment and ways of working. One of these conversations will be conducted primarily in French.
• Decision. The hiring manager reviews feedback and typically makes a decision within 2–4 business days.
• Offer & Reference Checks. If it's a match, we move to offer, pending a digital reference check.

We're a remote-first team of 140+ people who care deeply about our work and about each other.

Our culture is intentionally designed. As we've grown, we've made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term.

That commitment has been recognized externally. Acuity Insights has been named one of Canada's Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment.

Day to day, that shows up in how we collaborate:

• High trust and autonomy in how work gets done
• Thoughtful, async-friendly communication across a distributed team
• Space for deep work, balanced with intentional moments of connection
• A culture grounded in care, curiosity, and shared purpose

As we continue to grow, we're focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human.

Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.

Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured.

Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research.

Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time.

Xpansiv®, a trailblazer in the energy and environmental commodities market, operates the integrated, open, and neutral market platform designed to accelerate the global energy transition.  Xpansiv provides thousands of market participants and intermediaries with access to the widest possible range of energy transition markets, through its suite of solutions, including the world’s largest environmental commodities trading platform, where billions of assets cross per year. Xpansiv’s end-to-end technology platform services the entire life cycle of environmental commodities, connecting diverse markets and market participants across the world and enabling stakeholders to deliver transparent and trusted environmental claims to address the growing demand for energy transition. Leveraging its extensive industry knowledge and proven technology portfolio, Xpansiv assists companies seeking to identify and mitigate risk, streamline the management of their environmental assets, and comply with regulations, caps and commitments.

Position Summary:

Xpansiv Data Systems is seeking an experienced Business Analyst (8+ years) to join our Registry Solution Group. The successful candidate will work with stakeholders, product managers, and technical teams to design, deliver, and optimize registry solutions for digital assets, environmental commodities, and data-driven products. This role requires deep analytical skills, project leadership, and a strong understanding of registry operations or data systems in a fast-paced, global environment. 

• Lead the elicitation and documentation of complex business requirements for registry and data system solutions. 
• Produce detailed project lifecycle documentation, including business cases, functional/non-functional specifications, process diagrams, and use cases. 
• Collaborate with stakeholders to analyze business processes and recommend scalable, high-quality technical solutions aligned with Xpansiv’s strategic goals. 
• Gather, synthesize, and interpret data from multiple sources to support solution design and decision-making. 
• Recommend process controls and write improved procedures to enhance registry integrity and operational efficiency. 
• Provide analytic support, including data extraction, interpretation, and reporting on registry trends and performance. 
• Prepare technical reports summarizing findings, risks, and recommendations. 

• Support the implementation of registry-related projects by applying structured project management methodologies to facilitate timely delivery, adherence to budget constraints, and achievement of established quality standards.  
• Assist in monitoring project progress by coordinating with the Registry Solution Delivery Managers to manage risks, identify change orders, resolve issues, and collaborate with stakeholders to maintain their engagement throughout the project lifecycle. 
• Apply structured project management methodologies (e.g., PMBOK, BABOK, AGILE) to plan, monitor, and control project activities. 
• Act as lead during SME and lead for integration testing and user acceptance testing (UAT) for registry solutions, ensuring compliance with functional requirements.  

• Maintain user confidence and protect sensitive data by adhering to confidentiality and security protocols. 
• Communicate clearly and effectively with project teams, stakeholders, and leadership. 
• Support continuous improvement initiatives and undertake additional duties as assigned by management. 

• Minimum 8 years of business analysis experience, ideally within registry, data systems, fintech, or environmental commodities sectors. 
• Strong analytical and information gathering skills with attention to detail; proven ability to create robust project artifacts and functional specifications. 
• Excellent interpersonal and communication skills; able to engage with stakeholders at all levels. 
• Advanced proficiency with Microsoft Office products; preferred experience with data visualization, SQL, and registry platforms. 
• Actively participate in Agile ceremonies (Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives). 
• Support Agile project delivery by ensuring requirements are clear, prioritized, and aligned with business objectives.  
• Demonstrated ability to plan, execute, and control projects in a structured environment. 
• Attention to detail, ability to prioritize, and meet deadlines in a dynamic, fast-paced setting. 
• Flexible, self-starter, and able to manage multiple competing priorities. 
• Bachelor’s degree in business, information systems, or related field required; advanced degree preferred. 
• Professional certifications in business analysis, scrum alliance or project management (e.g., CBAP, PMP, ITIL, CSM) are preferred. 

What can you expect throughout the interview process:

Step 1- Shortlisting of resume & Recruiter screening

Step 2- Hiring Manager MS teams call

Step 3- Meeting with the team & Key leaders

Base Salary

Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation range for this role is expected to be as follows:

$120,000-$130,000

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.

At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! 

Reporting to the Chief People Officer, Rowan’s Regional Human Resources Business Partner will serve as a crucial link between the HR team and the field.  This remote based position will provide dedicated HR guidance and support to an entire region of Rowan employees, including the entire employee life cycle in our Studios, such as, but not limited, to employee relations, performance management, training, engagement, career development and compliance.  

This position, along with the entire HR team, will champion the company's culture, values & practices to maintain Rowan’s place as an employer of choice.  The ideal candidate will have a minimum of 3 years’ experience successfully supporting general human resources functions and will have a desire to continue to grow their HR skill set.

About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. 

Check us out on CNBC's How I Made It

Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)

How Rowan Has Created a New Pathway for Nurses

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).   

Who We’re Looking For (Position Overview):

Spry Methods seeks a Systems Engineer to support the U.S. Department of Agriculture (USDA) Office of Contracting & Procurement (OCP) and its enterprise acquisition and financial systems.

This role focuses on enterprise Java middleware and system integration, supporting applications such as PRISM, Oracle-based platforms, and IBM middleware services within USDA’s hybrid infrastructure. The Systems Engineer will provide hands-on support for IBM WebSphere Application Server, IBM MQ, and Linux-based platforms, while assisting with modernization and migration efforts.

While direct IAS or PRISM experience is beneficial, it is not required. The core needs are enterprise systems engineering fundamentals, middleware administration experience, Linux platform support, and exposure to cloud-hosted environments. The role contributes to USDA’s ongoing modernization, including efforts to transition systems from AIX-based, on-prem platforms to Azure-hosted Linux environments..

• A. USDA Procurement System Engineering
• Provide engineering support for enterprise procurement and financial applications (e.g., PRISM, Oracle-based systems).
• Assist with system sustainment activities including configuration, patching, upgrades, and troubleshooting.
• Support application workflows, interfaces, and integrations with USDA financial systems.
• Develop and maintain system documentation, diagrams, and operational procedures.
• 
  
• B. IBM WebSphere / IBM MQ Enterprise Middleware
• Administer and support IBM WebSphere Application Server (WAS) and IBM MQ in enterprise environments.
• Deploy, configure, and maintain WebSphere and MQ workloads on Linux-based platforms, including Azure-hosted virtual machines.
• Support clustering, failover configurations, performance tuning, and secure messaging.
• Assist with middleware automation using scripting and configuration management tools (e.g., Ansible, Terraform, shell scripting).
• 
  
• C. PRISM 7.6.2 (AIX → Azure Linux Migration)
• Support PRISM and similar enterprise systems across AIX and Linux environments.
• Perform system tuning, patching, remediation, and environment troubleshooting.
• Participate in efforts supporting the migration of PRISM and related middleware from AIX to Linux-based Azure environments.
• Assist with migration planning, runbooks, testing, and post-migration stabilization activities.
• 
  
• D. Oracle Application and Database Support
• Support Oracle-based enterprise applications and databases integrated with middleware platforms.
• Assist with PL/SQL development, database automation, and operational support.
• Support Oracle APEX-based components, dashboards, and APIs as needed.
• Coordinate with database and functional teams to support integrations with Oracle Financial systems.
• 
  
• E. Cloud, Integration, and DevSecOps Support
• Support deployment and operation of enterprise applications and middleware in Azure-hosted environments.
• Assist with hybrid hosting strategies across USDA data centers and commercial cloud platforms.
• Support CI/CD pipelines, infrastructure automation, and configuration management activities.
• Contribute to containerization or modernization efforts under senior engineer guidance.
• 
  
• F. Security, Compliance & Governance
• Support compliance with FedRAMP, FISMA, NIST 800-53, and USDA OCIO security requirements.
• Assist with ATO processes, security assessments, remediation activities, and audits.
• Implement and support secure integration patterns (TLS, certificates, LDAP/SSO, RBAC).
• 
  
• G. Stakeholder Support & Documentation
• Collaborate with OCP, OCIO, developers, architects, security teams, and operations staff.
• Provide engineering inputs, documentation, SOPs, and onboarding materials.
• Participate in Agile ceremonies, sprint planning, and change control processes.

• Public Trust clearance (or ability to obtain).
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.
• 4+ years of experience supporting enterprise applications or systems environments.
• Hands-on experience administering or supporting IBM WebSphere Application Server and IBM MQ.
• Experience supporting enterprise Java (Java EE / Jakarta EE) applications.
• Experience supporting systems on AIX and/or Linux platforms.
• Linux administration experience (RHEL, Ubuntu, or SUSE).
• Exposure to Azure or cloud-hosted environments supporting enterprise systems.
• Scripting experience (e.g., Bash, Python, PowerShell).
• Working knowledge of Oracle databases, PL/SQL, and enterprise system integrations.
• Understanding of enterprise security principles and federal compliance requirements.

• Experience supporting PRISM, IAS, or other federal procurement or financial systems.
• Exposure to platform modernization or migration efforts (e.g., AIX to Linux, on-prem to cloud).
• Experience with Azure DevOps, Terraform, Ansible, or CI/CD pipelines.
• Familiarity with Docker and Kubernetes in enterprise or middleware contexts.
• Knowledge of Oracle Financials processes and integrations.
• Strong communication skills with the ability to interface with both technical and non-technical stakeholders.

#CJ

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

Role Summary:

We are seeking a talented and experienced Senior Javascript Full Stack Engineer to join our dynamic team. The ideal candidate will have a passion for creating high-quality, user-friendly web applications, and a deep understanding of the latest web technologies.

• Design, develop, and maintain high-quality web applications using JavaScript, Node.js, and React.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Analyze and resolve technical and application problems.
• Adhere to high-quality development principles while delivering solutions on-time and on-budget.
• Debug production issues across services and multiple levels of the stack with an eye towards improving maintainability over the long term.
• Improve engineering standards, tooling, and processes.

• Proficient in JavaScript, Node.js, React, and other relevant web design coding languages.
• Experience with API design and development.
• Strong knowledge of data structures, system design, and algorithms.
• Excellent problem-solving skills.
• Strong understanding of the web development cycle and programming techniques and tools.
• Strong communication skills and ability to work collaboratively within a team.

• B.S. in computer science, information systems, a related field; comparable certifications; or equivalent direct work experience

Compensation Information: $140,000 - 180,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive 

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House (onsite employees)

- Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

dv01 is lifting the curtain on the largest financial market in the world: structured finance. The $16+ trillion market is the backbone of everyday activities that empower financial freedom, from consolidating credit card debt and refinancing student loans, to buying a home and starting a small business.

dv01's data analytics platform brings unparalleled transparency into investment performance and risk for lenders and Wall Street investors in structured products. As a data-first company, we wrangle critical loan data and build modern analytical tools that enable strategic decision-making for responsible lending.  In a nutshell, we're helping prevent a repeat of the 2008 global financial crisis by offering the data and tools required to make smarter data-driven decisions resulting in a safer world for all of us. 

More than 400 of the largest financial institutions use dv01 for our coverage of over 75 million loans spanning mortgages, personal loans, auto, buy-now-pay-later programs, small business, and student loans. dv01 continues to expand coverage of new markets, adding loans monthly, and developing new technologies for the structured products universe.

YOU WILL:

• Bring transparency to the financial markets: You will bring transparency to consumer lending, mortgages, and other asset classes, by enabling our customers at banks, hedge funds, and credit originators via our SaaS offering including our Cashflows API product to quickly extract insights from large private and public datasets.
• Develop using a modern, open source
  
  Please mention the word **VIGILANCE** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.