The Client Success Portfolio Manager is an individual contributor responsible for supporting the retention and growth of a large portfolio of complex clients. Reporting to the AVP, Client Success, and working across The Client Organization (TCO) this person also has a matrixed manager reporting relationship to the Senior Director of Performance Optimization to advance Client Service Delivery Excellence. They are solution focused and adept at finding efficiencies to help the team scale. They are an expert in Client Success best practices as well as Included Health offerings.

• You will be accountable for supporting a portfolio of complex clients by working with CS Principals, CS Directors and the CS AVP.
• You will consolidate client / member escalations for RCA, resolution, close loop communication and theme identification.
• You will be responsible for managing clients directly, when the team is over capacity or has attrition, and when CS Principals are on leaves of absence.
• You will work collaboratively to progress retention and upsell work across our portfolio.
• You will customize client-specific reporting and marketing materials and generate insights to support client meetings including business reviews, strategy sessions, open enrollment, etc.
• You will have responsibility for unifying and scaling client-facing resources across the team, reducing repetitive tasks managed by CS Principals and allowing them to focus on client relationship management: risk mitigation, expansion and retention.
• You will lead Client Service Delivery (CSD) initiatives to improve effectiveness of TCO, to accelerate improvement of client and member experience under the leadership of the Senior Director of Performance Optimization.
• You will develop project plans, proposals, and reports on progress, while building and delivering regular reports and presentations in support of Client Service Delivery initiatives.
• You will develop clear, actionable content for TCO team to support consistent execution of tasks across the client lifecycle and in alignment with TCO Client Service Delivery initiatives.
• You will work cross-functionally leading workgroups in service of TCO CSD initiatives under the direction of the Senior Director of Performance Optimization.
• you will serve as the proxy for our CS portfolio and your CS AVP ensuring that client service delivery challenges are appropriately represented in the TCO CSD work.
• You will be accountable for gathering input from the team, sharing that input in workgroups focused on advancing CSD initiatives and keeping your AVP and team updated on priorities, progress, barriers and timelines. 

• 5+ years experience working with Fortune 500 clients with expertise in benefits and healthcare.
• Proven presentation skills and the ability to articulate a compelling value proposition, that delivers insights.
• Proven ability in managing difficult conversations with executive stakeholders.
• Proven experience in being accountable for decisions, actions, and processes needed to support long term client relationships.
• Proven experience analyzing and interpreting data and delivering insights that support value delivery for clients.
• Ability to travel up to 25%.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $85,320 - $110,910 + equity + benefits

Zone B: $93,852 - $122,618 + equity + benefits

Zone C: $102,384 - $133,092 + equity + benefits

Zone D: $110,916 - $144,183 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

The Company

2025 Deloitte Technology Fast 50 Canada Recipient 🏆

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Position Overview

We are currently seeking a Client Success Team Lead to join our growing team and help us exceed customer expectations. Within this role you will manage a team of support analysts, ensuring the delivery of high-quality work while fostering a customer-first mindset. You will play a critical role in leading, guiding, and motivating the team to achieve their goals and deliver exceptional support to our clients. This role may require up to 50% travel.

• Define team and individual goals, training plans, and career development objectives
• Conduct regular one-on-one meetings with team members to monitor progress and support their growth
• Perform annual performance reviews for your team members
• Collaborate with other team leads to identify training needs and develop solutions
• Assist in the recruitment, onboarding, and effective ramping of new team members

• Track key metrics for individuals and the team, such as response times, resolution rates, customer satisfaction ratings, and other metrics
• Prepare reports on team performance, client feedback and other relevant metrics identifying trends, patterns, and areas for improvement
• Implementing strategies to enhance team performance

• Serve as the primary escalation point for external/internal clients regarding issues that cannot be resolved by frontline agents
• Provide expert-level troubleshooting and resolution for complex technical issues
• Liaise with cross-functional teams to diagnose, troubleshoot, and find resolutions for critical issues that have a significant impact on the business, its operations, or its customers.
• Ensure client satisfaction by addressing and resolving their inquiries and concerns in a timely and efficient manner, while providing clear and effective communication throughout the resolution process.

• Provide consistent oversight on ticket progress to make certain client timelines and expectations are met
• Ensure the team follows established quality standards and adheres to company and departmental policies and procedures
• Conduct quality audits as well as ensuring product knowledge and technical skills are maintained across the team to support client demand and industry trends

• Continuously evaluate and improve client success processes, tools, and workflows, to enhance efficiency and effectiveness 
• Collaborate with other departments to streamline processes and deliver a seamless client experience
• Contribute and improve on effective internal business processes for support-related customer communication, queue management, prioritization, and assignment

• Ability to research and troubleshoot software and technical issues
• Experience working with Help Desk, Ticketing, or CRM Software
• Thorough understanding of modern web application support methodologies 
• Understanding of modern development and deployment methodologies including experience with Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure
• Mastery of office productivity suites such as Microsoft Office and Google Docs

• 3 - 5 years of experience in the utility software industry
• 3 - 5 years people management
• Experience with CRM software (FreshDesk, Jira, Zendesk)
• Previous experience in leading a team of 5+ people
• Strong experience in relationship building
• Previous experience with CIS, ERP, EAM software applications

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


👋 Stage 1: 30-minutes Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.


🧑‍💻 Stage 2: Take Home Assignment

The test has a 3-day deadline and focuses on assessing your skills in key areas related to the role. We’re more interested in your problem-solving approach than perfection


👥 Stage 3: 1-hour Final Interview 

If the assignment goes well, you'll move on to the final interview. You'll get to meet our Client Success Team. This is a great opportunity to show off your skills. We value collaboration, so we'll discuss the assignment together. We’re interested not just in your final solution, but also in your thought process and how you got there.


🤝 Stage 4: Optional 15mins Meet & Greet with our Director of Client Success

This is a casual opportunity to meet Shelley, ask any questions you have about the role or the team, and get a feel for our company culture. There’s no pressure, it’s just a chance to connect and learn more about how we work.

🚀 Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment with flexible working hours across North America

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $500 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification 

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion 

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations 

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

We are seeking a dynamic and results-oriented Named Regional Account Executive to join our high-performing team. This role is responsible for driving revenue growth through strategic account planning, consultative selling, and strong collaboration with internal teams. The ideal candidate will be skilled in identifying customer needs, building strategic relationships, and executing sales strategies that deliver measurable value to healthcare clients. The territory is the state of Pennsylvania.

Key Responsibilities

1. Strategic Account Planning & Pipeline Development 

·       Develop robust, insight-driven account plans for named, high-potential accounts, balancing long- and short-term opportunities (including Develop & Retain accounts in our RADO model) 

·       Utilize whitespace analysis to develop targeted territory outreach strategies, events & campaigns. 

·       Incorporate insights from win/loss reports to optimize pipeline composition and align deal strategy to client potential and segment. 

2. Customer Engagement & Relationship Management 

·       Build tailored engagement strategies across multiple clients and stakeholders, expanding influence from operational contacts to senior and executive-level decision-makers. 

·       Adapt communication and consultative approach based on account size, buyer archetype, and clinical or operational priorities. 

·       Collaborate with Customer Success Managers to identify expansion opportunities during pre-sales, delivery, and post-launch  and to ensure long-term account value realization. 

3. Consultative Selling & Opportunity Management 

·       Lead thoughtful, insight-driven sales conversations that surface stated and unstated client needs, aligning PCC solutions to high-impact problems. 

·       Facilitate ROI and outcome-based selling by contextualizing PCC platform capabilities and the “Packaging for Optimal Value” model to support sales efforts within each client’s financial and care delivery model. 

·       Broaden stakeholder buy-in by elevating discussions from tactical features to strategic transformation and long-term value. 

4. Product Knowledge & Cross-Selling 

·       Maintain deep knowledge in PCC platform’s capabilities, new product releases, and healthcare policy trends (e.g., CMS, state regulations) relevant to the assigned region. 

·       Tailor solution sets based on payer mix, staffing model, financial drivers, and organizational priorities across clients in the assigned territory. 

·       Leverage internal SMEs and curated customer stories, webinars, case studies and clinical outcomes data to support the value narrative and inspire trust.

5. Negotiation & Deal Structuring 

·       Structure complex deals creatively using tiered pricing, phased deployments, and value-based packaging—minimizing unnecessary discounting. 

·       Confidently navigate legal and procurement discussions, including Master Service Agreements (MSAs) and Business Associate Agreements BAAs, to accelerate deal closure while protecting company interests. (Nice-to-have) 

·       Clearly communicate pricing models, ROI metrics, and financial trade-offs in customer-friendly language, supported by business case development. 

·       Consistently deliver bookings results that meet or exceed assigned quota by leveraging data-driven insights, dynamic pricing guidance, and optimized sales enablement tools.  

·       Collaborate closely with Customer Success to ensure smooth handoffs, sustained adoption, and high customer retention, aligning with value-based selling principles and long-term customer outcomes. 

6. Communication & Influence 

·       Synthesize complex product and business information into compelling, client-relevant stories that speak to both clinical and financial audiences. 

·       Differentiate between hard vs. soft savings, articulating impact through the lens of client priorities and industry language. 

·       Guide internal debriefs with POD team members post-client meetings to refine messaging and identify gaps or follow-up actions. 

7. Leadership & Collaboration 

·       Act as the primary account owner, orchestrating a cross-functional POD (including Solution Architects, CSMs, and Product SMEs) to deliver cohesive client value. 

·       Coordinate and contribute to Success Reviews, Success Plans, and Executive Briefings to ensure increased utilization and value realization across the client lifecycle. 

·       Support internal team enablement by sharing market insights, competitor feedback, and evolving client needs with sales leadership and marketing. 

Maintain strong performance across core metrics, including monthly bookings, Net Revenue Retention (NRR), client expansion, and NPS. 

• 3–5+ years of experience in B2B SaaS sales, preferably in healthcare, digital health, or care delivery platforms. 
• Proven track record of building high-value relationships and closing complex, multi-stakeholder deals. 
• Strong understanding of financial and clinical buyer dynamics within healthcare systems, payers, and post-acute care organizations. 
• Highly skilled in objection handling, personalized storytelling, business case development, and collaborative selling. 
• Familiarity with CRM and sales enablement tools (e.g., Salesforce, GONG, GONG Engage, Clari, 360 Insights). 

At PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The Canadian on target earnings range (base salary + commissions) for this position is $163,000 - $178,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

We are seeking an Enterprise Product Manager (Group level) to lead a multi-product portfolio spanning the Candidate and Client experiences across our background check platform. This product leader will own and drive measurable improvements to existing experiences and create new 0 to 1 workflows that raise trust, reduce friction, and improve operational efficiency.  

This is a high visibility role with high strategic influence across Engineering, Sales, Operations, and Account Management. You will own the strategy and execution of the roadmap for the Candidate and Client Portals.  

• Define and communicate a clear multi-year vision for the Candidate and Client experiences aligned with company strategy and business outcomes 
• Drive improvements to Candidate and Client experience gaps focusing on quality, workflow adoption, and self-serve experiences. 
• Define and build AI driven experiences across Candidate and Client portals. 
• Partner with Sales and Account Management to ensure enterprise customer needs and expansion drivers are reflected in strategy and execution. 
• Partner deeply with Customer Support and Operations to improve resolution paths and eliminate preventable customer contact drivers. 
• Establish a culture of hypothesis-driven discovery and experimentation, using quantitative and qualitative insights to prioritize. 
• Define success metrics, instrumentation, and reporting for key journeys and initiatives; continuously learn and iterate from results. 
• Ensure product delivery is predictable, measurable, and aligned to clear outcomes; raise execution standards across pods through strong product operating rhythms. 
• Lead and develop Product Owners strengthening discovery, roadmap planning, customer empathy, and execution rigor. 

• 8-10 years of Product Management experience with increasing scope and complexity. 
• Demonstrated experience leading multi-product and/or multi-pod portfolios. 
• Proven people leadership experience managing PMs and/or POs, including coaching and performance development. 
• Strong track record of owning end-to-end customer experiences, including portal/dashboard-heavy products. 
• Deep product craft in customer discover, journey mapping, prioritization, roadmap development, and delivery management.  
• Strong data fluency. Ability to define metrics, interpret funnel performance, and drive outcomes through experimentation and iteration. 
• Exceptional cross-functional leadership skills, including stakeholder alignment, executive communication, and decision facilitation. 
• High customer empathy and a systems thinking approach to complex workflows and dependencies. 

• Experience working in a compliance-heavy, regulated industry (e.g.: background)  
• Experience building or modernizing enterprise self-serve portals that drive adoption and reduce operational load. 
• Experience partnering closely with Compliance/Legal on product requirements, risk mitigation and policy driven constraints. 

• Impact at scale: Your work will touch both enterprise customers and millions of candidates going through the hiring process.  
• High Visibility: You will have the opportunity to define and execute strategy for two of our most important customer types: Clients and Candidates. 

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One â€“ core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

We are seeking a motivated and results-driven Cloud Sales Specialist to help grow our Platform Prime customer base and increase revenue. The Prime Sales Specialist will play a pivotal role in driving North America sales through a mix of new Platform Prime customer acquisition and cross-selling into existing Platform Core clients. You will work closely with the sales and technical teams to communicate the value of Azul’s solutions to both technical and business stakeholders.

This is an individual-contributor, quota-carrying role that can be based remotely in the US.

• Sales Strategy & Execution: Develop and implement strategies to generate new Prime business opportunities and achieve sales targets within assigned territories/accounts.
• Client Engagement: Actively engage with existing Platform Core customers to understand their unique challenges and business needs, providing Azul solutions.
• Sales Pipeline Management: Manage the entire sales cycle, from lead generation to close. Maintain a robust pipeline of opportunities and forecast accurately.  Build a 3X pipeline.
• Cross-functional Collaboration: Work closely with Sales Engineers, Marketing, and Customer Success teams to ensure prospects receive comprehensive, clear, and accurate product demonstrations, proposals, and support.
• Negotiation & Closing: Drive contract negotiations, while consistently closing business on a monthly and quarterly basis.
• Reporting: Maintain accurate records of sales activity, progress, and outcomes in Salesforce.

• 15+ years direct software sales experience
• Proven track record of direct sales of both on-premise and cloud-based software solutions into large enterprises, as well as SaaS centric companies
• Demonstrated experience in key verticals:  online retail, e-commerce, ad-tech, gaming and financial services
• Significant experience selling into the infrastructure space (OS, JVM, Container) versus the application space
• Confident experience working in close partnership with a Technical Sales Engineer
• Extensive experience selling technical products that require technical POCs
• Experience selling enterprise products based on Java-based Open Source, highly desired
• Undergraduate degree, or equivalent experience

• Exceptional communicator, influencer and presenter
• Ability to Evangelize a new solution where there most likely is not an existing budget placeholder
• Demonstrated ability with Multi-Level selling
• Proficient in deal qualification methodologies, MEDDPICC preferred
• Progressive and proactive use of industry sales tools and systems

• Remote, ideally someone located in the Eastern or Central Time Zone

About Us

ControlUp creates an autonomous workplace where the day runs itself.

We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows. No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.

The Role

Reports to VP, Global Presales

We are seeking an experienced Sales Engineering Manager to lead and scale our Sales Engineering organization across EMEA and APAC. This role is a leadership position responsible for people management, execution excellence, and cross-regional consistency, while partnering closely with Sales, Product, and Customer Success leadership.

While hands-on technical execution (demos, PoCs) will not be a part of day-to-day responsibilities, the ideal candidate will have a strong technical foundation and the ability to confidently deliver high-level product demonstrations, articulate ControlUp’s value proposition, and coach teams on technical storytelling and customer engagement.

This is a remote role. The position may require business travel (up to 25%). 

Responsibilities

People & Performance Leadership

~Lead, coach, and develop a distributed team of 8 Sales Engineers across multiple regions and time zones 

~Set clear expectations, performance standards, and development plans aligned to company objectives

~Conduct regular 1:1s, performance reviews, and career planning

~Foster a culture of accountability, collaboration, and customer-first execution 

Sales Execution & Alignment 

~Partner closely with regional Sales leadership to ensure strong alignment between AEs and SEs

~Ensure consistent, high-quality technical engagement throughout the sales cycle (discovery, demo, PoC, value validation)

~Act as an executive escalation point for complex or high-visibility opportunities when needed

~Drive consistency in sales engineering methodologies, messaging, and customer experience across regions

Technical & Product Enablement

~Maintain a strong understanding of ControlUp’s platform, use cases, and competitive differentiation

~Confidently deliver executive-level, high-level demonstrations when required (internal, partner, or customer-facing) 

~Ensure the team is continuously enabled on new features, positioning, and competitive landscape

~Partner with Product Management and Product Marketing to provide field feedback and influence roadmap priorities 

Operational Excellence

~Own regional SE capacity planning, coverage models, and resource allocation 

~Track and report on key metrics (PoC success rates, deal support efficiency, regional coverage health)

~Drive process improvements to increase scale, efficiency, and predictability

~Support hiring, onboarding, and ramp of new Sales Engineers in the region

What Success Looks Like    

~High-performing and engaged SE team in relevant regions that delivers consistent, high-fidelity technical storytelling and execution across all territories

~Strong, trusted alignment between Sales Engineering, regional Sales leadership, Product, and Customer Success

~Predictable and scalable SE coverage through effective capacity planning and resource allocation to meet the demands of a fast-growing, multi-region market

~Improved deal execution and PoC outcomes through standardization, enablement, and disciplined inspection

~Data-driven leadership based on regional performance, risks, and growth opportunities

Your Experience and Qualifications    

~Extensive experience in Sales Engineering, Solutions Engineering or equivalent technical customer-facing roles 

~Demonstrated experience in people management and leading technical or pre-sales teams

~Strong technical background with the ability to understand and explain complex enterprise software solutions 

~Proven experience managing distributed, multi-region teams

~Experience partnering with Sales leadership in a fast-paced, enterprise or mid-market SaaS environment

~Excellent communication skills with the ability to engage at both technical and executive levels

~Comfortable operating at a strategic level while still being close enough to the field to coach effectively

Bonus Points

~Experience in DEX, EUC, VDI, monitoring, or enterprise IT operations environments

~Prior experience managing global teams across EMEA and/or APAC 

~Background working with large enterprise customers and complex sales cycles

~Experience scaling or maturing a Sales Engineering organization

About Oasis Security:

Oasis is the market leading provider for non-human identity management. Non-human identities (such as service accounts, system accounts, application accounts, machine identities) are a crucial aspect of modern security frameworks and the identity stack, presenting a distinct security paradigm from human identities. With modern systems and development teams now increasingly distributed, non-human identities have surged creating a massive attack surface that legacy security tools can’t manage. Oasis is a leading provider of in non-human identity management solutions. Our first-of-it-kind platform transforms how organizations secure non-human identities throughout their lifecycle, enabling security professionals, engineers, and developers to bolster enterprise security posture, implement robust governance, and simplify compliance.

About The Position:

The Regional Account Executive will be responsible for driving sales growth, managing client relationships, and expanding our market presence within their designated region. This role requires a dynamic and results-driven individual with a strong background in sales, excellent communication skills, and the ability to work independently to achieve sales targets.

How You’ll Make an Impact:

• Develop and implement sales strategies to achieve company objectives and sales targets within the region.
• Identify and pursue new business opportunities, including prospecting and networking.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Prepare and deliver sales presentations, proposals, and contracts.
• Monitor market trends, competitor activities, and customer needs to inform sales strategies and tactics.
• Track and report on sales metrics, forecasts, and performance, making data-driven decisions to improve results.
• Collaborate with other departments, including marketing, product, and customer support, to ensure a cohesive approach to sales and customer satisfaction.
• Attend industry events, conferences, and trade shows to represent Oasis and generate leads.

What makes you a good fit:

• Minimum of 3-5 years of experience in sales role, preferably in the security solutions industry
• Proven track record of success in sales, p
  
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