The Client Success Portfolio Manager is an individual contributor responsible for supporting the retention and growth of a large portfolio of complex clients. Reporting to the AVP, Client Success, and working across The Client Organization (TCO) this person also has a matrixed manager reporting relationship to the Senior Director of Performance Optimization to advance Client Service Delivery Excellence. They are solution focused and adept at finding efficiencies to help the team scale. They are an expert in Client Success best practices as well as Included Health offerings.

• You will be accountable for supporting a portfolio of complex clients by working with CS Principals, CS Directors and the CS AVP.
• You will consolidate client / member escalations for RCA, resolution, close loop communication and theme identification.
• You will be responsible for managing clients directly, when the team is over capacity or has attrition, and when CS Principals are on leaves of absence.
• You will work collaboratively to progress retention and upsell work across our portfolio.
• You will customize client-specific reporting and marketing materials and generate insights to support client meetings including business reviews, strategy sessions, open enrollment, etc.
• You will have responsibility for unifying and scaling client-facing resources across the team, reducing repetitive tasks managed by CS Principals and allowing them to focus on client relationship management: risk mitigation, expansion and retention.
• You will lead Client Service Delivery (CSD) initiatives to improve effectiveness of TCO, to accelerate improvement of client and member experience under the leadership of the Senior Director of Performance Optimization.
• You will develop project plans, proposals, and reports on progress, while building and delivering regular reports and presentations in support of Client Service Delivery initiatives.
• You will develop clear, actionable content for TCO team to support consistent execution of tasks across the client lifecycle and in alignment with TCO Client Service Delivery initiatives.
• You will work cross-functionally leading workgroups in service of TCO CSD initiatives under the direction of the Senior Director of Performance Optimization.
• you will serve as the proxy for our CS portfolio and your CS AVP ensuring that client service delivery challenges are appropriately represented in the TCO CSD work.
• You will be accountable for gathering input from the team, sharing that input in workgroups focused on advancing CSD initiatives and keeping your AVP and team updated on priorities, progress, barriers and timelines. 

• 5+ years experience working with Fortune 500 clients with expertise in benefits and healthcare.
• Proven presentation skills and the ability to articulate a compelling value proposition, that delivers insights.
• Proven ability in managing difficult conversations with executive stakeholders.
• Proven experience in being accountable for decisions, actions, and processes needed to support long term client relationships.
• Proven experience analyzing and interpreting data and delivering insights that support value delivery for clients.
• Ability to travel up to 25%.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $85,320 - $110,910 + equity + benefits

Zone B: $93,852 - $122,618 + equity + benefits

Zone C: $102,384 - $133,092 + equity + benefits

Zone D: $110,916 - $144,183 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

About FieldAI Robotics

FieldAI Robotics is building the intelligence layer for autonomous systems operating in complex, real-world environments. Our AI-powered robotics platform enables machines to perceive, reason, and act safely and efficiently in the field. Backed by world-class investors and trusted by industry leaders, we are scaling rapidly across engineering, finance, and revenue-generating teams.

Role Overview

We are looking for an Operations Recruiter to own and scale hiring across our Revenue, Business Operations and Finance functions. This role is critical to building the teams that support FieldAI’s growth—from financial planning and analytics to sales, partnerships, and revenue operations. You will partner closely with Finance, Revenue, and Executive Leadership to design and execute hiring strategies, deliver exceptional candidate experiences, and ensure we attract top-tier talent in highly competitive markets.

• Own full-cycle recruiting for roles in Revenue, Operations and Finance
• Partner with hiring managers to understand role requirements, success criteria, and long-term team needs
• Develop and execute sourcing strategies for both active and passive candidates
• Screen, interview, and manage candidates through offer and close
• Drive process rigor, efficiency, and data-driven decision-making across recruiting operations
• Ensure an outstanding, high-touch candidate experience aligned with FieldAI’s values
• Collaborate with People Ops on headcount planning, compensation alignment, and onboarding
• Track and report recruiting metrics (time-to-hire, pipeline health, conversion rates)
• Continuously improve recruiting workflows and tools as the company scales

• 5-10 years of full-cycle recruiting experience, with significant focus on Revenue, Operations and Finance roles
• Experience recruiting in high-growth startups, preferably in AI, robotics, deep tech, or enterprise SaaS
• Proven ability to hire for both revenue positions and technical operations and finance roles at different levels
• Strong stakeholder management skills with senior leaders and executives
• Data-driven mindset with experience using ATS and recruiting analytics
• Excellent communication, judgment, and negotiation skills
• Ability to thrive in fast-moving, ambiguous environments

• Experience hiring in Series A–C startups
• Familiarity with compensation structures for sales and revenue teams
• Experience supporting international or distributed teams
• Passion for AI, robotics, or frontier technology

Compensation and Benefits

Our salary range is between ($70,000 - $300,000 annual), but we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience.  Also, while we enjoy being together on-site, we are open to exploring a hybrid or remote option.

Why Join Field AI?

We are solving one of the world’s most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment.

You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field, winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals.

Be Part of the Next Robotics Revolution

To tackle such ambitious challenges, we need a team as unique as our vision — innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. We’re seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators.

We are headquartered in always-sunny Irvine, Southern California and have US based and global teammates. 

Join us, shape the future, and be part of a fun, close-knit team on an exciting journey!

We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

The Company

2025 Deloitte Technology Fast 50 Canada Recipient 🏆

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Position Overview

We are currently seeking a Client Success Team Lead to join our growing team and help us exceed customer expectations. Within this role you will manage a team of support analysts, ensuring the delivery of high-quality work while fostering a customer-first mindset. You will play a critical role in leading, guiding, and motivating the team to achieve their goals and deliver exceptional support to our clients. This role may require up to 50% travel.

• Define team and individual goals, training plans, and career development objectives
• Conduct regular one-on-one meetings with team members to monitor progress and support their growth
• Perform annual performance reviews for your team members
• Collaborate with other team leads to identify training needs and develop solutions
• Assist in the recruitment, onboarding, and effective ramping of new team members

• Track key metrics for individuals and the team, such as response times, resolution rates, customer satisfaction ratings, and other metrics
• Prepare reports on team performance, client feedback and other relevant metrics identifying trends, patterns, and areas for improvement
• Implementing strategies to enhance team performance

• Serve as the primary escalation point for external/internal clients regarding issues that cannot be resolved by frontline agents
• Provide expert-level troubleshooting and resolution for complex technical issues
• Liaise with cross-functional teams to diagnose, troubleshoot, and find resolutions for critical issues that have a significant impact on the business, its operations, or its customers.
• Ensure client satisfaction by addressing and resolving their inquiries and concerns in a timely and efficient manner, while providing clear and effective communication throughout the resolution process.

• Provide consistent oversight on ticket progress to make certain client timelines and expectations are met
• Ensure the team follows established quality standards and adheres to company and departmental policies and procedures
• Conduct quality audits as well as ensuring product knowledge and technical skills are maintained across the team to support client demand and industry trends

• Continuously evaluate and improve client success processes, tools, and workflows, to enhance efficiency and effectiveness 
• Collaborate with other departments to streamline processes and deliver a seamless client experience
• Contribute and improve on effective internal business processes for support-related customer communication, queue management, prioritization, and assignment

• Ability to research and troubleshoot software and technical issues
• Experience working with Help Desk, Ticketing, or CRM Software
• Thorough understanding of modern web application support methodologies 
• Understanding of modern development and deployment methodologies including experience with Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure
• Mastery of office productivity suites such as Microsoft Office and Google Docs

• 3 - 5 years of experience in the utility software industry
• 3 - 5 years people management
• Experience with CRM software (FreshDesk, Jira, Zendesk)
• Previous experience in leading a team of 5+ people
• Strong experience in relationship building
• Previous experience with CIS, ERP, EAM software applications

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


👋 Stage 1: 30-minutes Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.


🧑‍💻 Stage 2: Take Home Assignment

The test has a 3-day deadline and focuses on assessing your skills in key areas related to the role. We’re more interested in your problem-solving approach than perfection


👥 Stage 3: 1-hour Final Interview 

If the assignment goes well, you'll move on to the final interview. You'll get to meet our Client Success Team. This is a great opportunity to show off your skills. We value collaboration, so we'll discuss the assignment together. We’re interested not just in your final solution, but also in your thought process and how you got there.


🤝 Stage 4: Optional 15mins Meet & Greet with our Director of Client Success

This is a casual opportunity to meet Shelley, ask any questions you have about the role or the team, and get a feel for our company culture. There’s no pressure, it’s just a chance to connect and learn more about how we work.

🚀 Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment with flexible working hours across North America

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $500 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification 

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion 

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations 

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

We are looking for a Brand Designer who believes the website is the portfolio of a company’s identity. You have a strong understanding of visual storytelling and can translate our brand voice into a cohesive experience throughout our website and other collateral. You are able to work in a collaborative environment, where you’ll be expected to ideate and refine ideas with stakeholders. You’ll be expected to pass off and communicate your design for development. You will own our design system and ensure it is applied consistently, integrating modern AI-assisted workflows to maximize your creative time. You’ve worked closely with growth teams, and understand what it takes to test and iterate designs. You will dedicate 70% of your time to elevating our web presence and 30% to broader brand assets.

• Apply the brand identity to the marketing website, ensuring pages are visually stunning, on-brand, and easy to navigate
• Design high-impact landing pages that balance brand storytelling with performance marketing needs, utilizing AI to rapidly iterate on layout concepts and variations
• Collaborate with our Web Marketing team to ensure the visual integrity of the brand is maintained from Figma to the browser.
• Hand-off and see through the execution of assets to a development team
• Enhance our scalable design system in Figma that allows the marketing team to self-serve for smaller tasks without breaking the brand
• Design static assets for email campaigns, social media, and digital ads, leveraging AI tools to speed up production tasks like resizing and background extension

• 4+ years in brand or digital design at a SaaS company
• Bachelors with an emphasis in graphic design, or web design
• Exceptional grasp of typography, layout, and color theory. You know how to make a page look enterprise.
• Has experience working with web/CRO/growth teams to improve the web experience
• Mastery of Figma for web/layout and Adobe Creative Cloud (Illustrator/Photoshop). Familiarity with generative AI tools (e.g., Midjourney, Adobe Firefly, Gemini), for creating assetings, or moodboarding is a plus.
• You understand how brand design translates to code (grids, responsiveness, web fonts) but you will not be expected to write code.
• Working with tools like Spline or Rive is a plus
• An understanding of HTML/CSS is a plus
• Travel: 1% (i.e. annual company events, etc.)
• Compensation: $90,000 - 110,000 Base | Bonus eligible

💻 Recruitment Process

Interviews can feel unpredictable - we get that. Here is the expected process for this role:

- Recruiter Screen (30 minutes)

- Hiring Manager Interview (30 minutes)

- Team Panel Interview (45 minutes)

- Chief Marketing Officer Interview (30 minutes)

- CEO Interview (30 minutes)

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. 

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognition programs 

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

We are seeking a dynamic and results-oriented Named Regional Account Executive to join our high-performing team. This role is responsible for driving revenue growth through strategic account planning, consultative selling, and strong collaboration with internal teams. The ideal candidate will be skilled in identifying customer needs, building strategic relationships, and executing sales strategies that deliver measurable value to healthcare clients. The territory is the state of Pennsylvania.

Key Responsibilities

1. Strategic Account Planning & Pipeline Development 

·       Develop robust, insight-driven account plans for named, high-potential accounts, balancing long- and short-term opportunities (including Develop & Retain accounts in our RADO model) 

·       Utilize whitespace analysis to develop targeted territory outreach strategies, events & campaigns. 

·       Incorporate insights from win/loss reports to optimize pipeline composition and align deal strategy to client potential and segment. 

2. Customer Engagement & Relationship Management 

·       Build tailored engagement strategies across multiple clients and stakeholders, expanding influence from operational contacts to senior and executive-level decision-makers. 

·       Adapt communication and consultative approach based on account size, buyer archetype, and clinical or operational priorities. 

·       Collaborate with Customer Success Managers to identify expansion opportunities during pre-sales, delivery, and post-launch  and to ensure long-term account value realization. 

3. Consultative Selling & Opportunity Management 

·       Lead thoughtful, insight-driven sales conversations that surface stated and unstated client needs, aligning PCC solutions to high-impact problems. 

·       Facilitate ROI and outcome-based selling by contextualizing PCC platform capabilities and the “Packaging for Optimal Value” model to support sales efforts within each client’s financial and care delivery model. 

·       Broaden stakeholder buy-in by elevating discussions from tactical features to strategic transformation and long-term value. 

4. Product Knowledge & Cross-Selling 

·       Maintain deep knowledge in PCC platform’s capabilities, new product releases, and healthcare policy trends (e.g., CMS, state regulations) relevant to the assigned region. 

·       Tailor solution sets based on payer mix, staffing model, financial drivers, and organizational priorities across clients in the assigned territory. 

·       Leverage internal SMEs and curated customer stories, webinars, case studies and clinical outcomes data to support the value narrative and inspire trust.

5. Negotiation & Deal Structuring 

·       Structure complex deals creatively using tiered pricing, phased deployments, and value-based packaging—minimizing unnecessary discounting. 

·       Confidently navigate legal and procurement discussions, including Master Service Agreements (MSAs) and Business Associate Agreements BAAs, to accelerate deal closure while protecting company interests. (Nice-to-have) 

·       Clearly communicate pricing models, ROI metrics, and financial trade-offs in customer-friendly language, supported by business case development. 

·       Consistently deliver bookings results that meet or exceed assigned quota by leveraging data-driven insights, dynamic pricing guidance, and optimized sales enablement tools.  

·       Collaborate closely with Customer Success to ensure smooth handoffs, sustained adoption, and high customer retention, aligning with value-based selling principles and long-term customer outcomes. 

6. Communication & Influence 

·       Synthesize complex product and business information into compelling, client-relevant stories that speak to both clinical and financial audiences. 

·       Differentiate between hard vs. soft savings, articulating impact through the lens of client priorities and industry language. 

·       Guide internal debriefs with POD team members post-client meetings to refine messaging and identify gaps or follow-up actions. 

7. Leadership & Collaboration 

·       Act as the primary account owner, orchestrating a cross-functional POD (including Solution Architects, CSMs, and Product SMEs) to deliver cohesive client value. 

·       Coordinate and contribute to Success Reviews, Success Plans, and Executive Briefings to ensure increased utilization and value realization across the client lifecycle. 

·       Support internal team enablement by sharing market insights, competitor feedback, and evolving client needs with sales leadership and marketing. 

Maintain strong performance across core metrics, including monthly bookings, Net Revenue Retention (NRR), client expansion, and NPS. 

• 3–5+ years of experience in B2B SaaS sales, preferably in healthcare, digital health, or care delivery platforms. 
• Proven track record of building high-value relationships and closing complex, multi-stakeholder deals. 
• Strong understanding of financial and clinical buyer dynamics within healthcare systems, payers, and post-acute care organizations. 
• Highly skilled in objection handling, personalized storytelling, business case development, and collaborative selling. 
• Familiarity with CRM and sales enablement tools (e.g., Salesforce, GONG, GONG Engage, Clari, 360 Insights). 

At PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The Canadian on target earnings range (base salary + commissions) for this position is $163,000 - $178,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.